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Beware - Electron sell secondhand stuff!
#1
Just had to return a DVD player because it was too noisey. After a difficult exchange in their Service Centre, I eventually got a credit note to put towards another better model. Turned out this 'new' one was a SECONDHAND return that they had just put back on the shelf! I didn't notice.
How do I know? Well, the tape across the box top was covering the previous opened bòx. Inside the remote control seal was broken, and the player had clearly been out of the box before. And, the on-screen setup had already been performed. Not happy, another drive back to PR.

We've bought loads of stuff from Electron, without a hitch, but you do realise how good (or bad) an organisation is when you get a problem. They do not give good service, and start out with the premise that they DO NOT DO EXCHANGES, and you have to fight for a result.
But where else can you buy electrical goods?
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#2
They have got a bit of a monopoly on the island.  

Centohogar on the right as you drive up to Lidl do sell some electrical items.
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#3
What was their response when you came back with the previously opened item?

I bought something from them a while ago and once we got it home, it was obvious it had been opened before. As we have no car and it wasn't a huge item, we didn't bother going back with it, but fortunately it's been fine since. I did wonder how they would react to someone complaining that their item had been a return, though, especially with no way to prove it wasn't you who opened it.
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#4
I'll let you know when I return the second DVD Player next week. Judging from the way they treated me earlier this werk, and watching them deal with others in the line, I'll guess they'll say I opened it! But, as there is a fault, I'm hoping that they'll deal with.
My biggest shock was to find they are putting the returns BACK ON THE STORE SHELF. Illegal in the UK.
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#5
(26-01-2019, 10:54 PM)Archer Wrote: I'll let you know when I return the second DVD Player next week. Judging from the way they treated me earlier this werk, and watching them deal with others in the line, I'll guess they'll say I opened it! But, as there is a fault, I'm hoping that they'll deal with.
My biggest shock was to find they are putting the returns BACK ON THE STORE SHELF. Illegal in the UK.

I agree it is not right but not the U.K. so probably different regs  Smile Smile
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#6
Legal or not, it still would be nice to see they do care enough about their customers and do let them know about selling them a refurbished (or already open and possibly used) item.

A few years ago we bought fridge from Electron and the delivery was on time and everything was all good, except the fridge doing weird noises. Sounds like bubbles (not enough liquid) in the pipes. We felt like it wasn't right but we've been dealing with so many things it was easy to ignore it. Didn't bother us that much so we kept it and it's still working. The noise is at the same level, it didn't go away (as I was hoping) but didn't get worse neither. Had this happen now, we would contact them the next day and demand a replacement. Reading this thread it looks like someone else would end up with it. Someone like us, a few years ago.

Makes me wonder if our fridge wasn't already in a few kitchens before ours. Thank for that Archer! Big Grin
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#7
reminds me that years back there was an electrical shop opened in Mattoral. Bought a small item (only about 10€) in a blister pack. Took it home and didn't work so returned it. Refused refund as package was damaged (vacuum sealed blister pack needed a sharp blade to open etc.). Told them had to damage package to open item to be able to use it. Took one off shelf and told shop assistant to open it and test it...if they could do it without damaging package then would pay for the replacement as well. Eventually they gave me a replacement.
Personally never had problem at electron returning anything (not had to do very often admittedely) But then again I can be a bit belligerent and am prepared to make a fuss and shout a lot and if all else fails I go back with my canarian friends and shout even more  Smile
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#8
Best move fwm. That is what I tend to do as well. Makes a world of difference when they see other customers noticing how you are being treated. They never want to lose custom !!  Big Grin Big Grin
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#9
(28-01-2019, 11:06 PM)Spitfire58 Wrote: Best move fwm. That is what I tend to do as well. Makes a world of difference when they see other customers noticing how you are being treated. They never want to lose custom !!  Big Grin Big Grin

I have been on both sides of the argument and must say it does work (to some degree). And that's probably the reason why the customer service in Ricso Pierto's Electron is located next to the shop. To keep you two separated from the shopping crowd. Big Grin Big Grin Big Grin
I Heart Fuerteventura
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#10
Well, I returned the defective/secondhand dvd player to Electron. This time it was not busy, and the attitude was completely different, and I have to say they were very nice about it this time and gave me a Credit Note without any fuss.

Being prepared this time I ask the guy in the Almacen to look to see whether the dvd player was a good/new one BEFORE I paid with the credit note (that's how it works, you don't get a replacement - instead a credit note to spend how you please, if it is not sent for repair). 

When I had established they had a good one, I took it back to the Service Centre and the guy very helpfully unpacked it and tested it for me! We had a better experience, this time. No stress from a long line of complaints?

One thing I did notice. When he unpacked it, he did it from the underside and did NOT break the seals on top of the box. He also opened the remote carefully, keeping the seal intact. So, had this unit been returned to stock, you would have trouble knowing it had been opened before.

Anyway, all happy with Electron, today.
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