Just had to return a DVD player because it was too noisey. After a difficult exchange in their Service Centre, I eventually got a credit note to put towards another better model. Turned out this 'new' one was a SECONDHAND return that they had just put back on the shelf! I didn't notice.
How do I know? Well, the tape across the box top was covering the previous opened bòx. Inside the remote control seal was broken, and the player had clearly been out of the box before. And, the on-screen setup had already been performed. Not happy, another drive back to PR.
We've bought loads of stuff from Electron, without a hitch, but you do realise how good (or bad) an organisation is when you get a problem. They do not give good service, and start out with the premise that they DO NOT DO EXCHANGES, and you have to fight for a result.
But where else can you buy electrical goods?
1 user says Thank You to Archer for this post
They have got a bit of a monopoly on the island.
Centohogar on the right as you drive up to Lidl do sell some electrical items.
2 users say Thank You to Captain Sensible for this post
What was their response when you came back with the previously opened item?
I bought something from them a while ago and once we got it home, it was obvious it had been opened before. As we have no car and it wasn't a huge item, we didn't bother going back with it, but fortunately it's been fine since. I did wonder how they would react to someone complaining that their item had been a return, though, especially with no way to prove it wasn't you who opened it.
1 user says Thank You to Ducks for this post
I'll let you know when I return the second DVD Player next week. Judging from the way they treated me earlier this werk, and watching them deal with others in the line, I'll guess they'll say I opened it! But, as there is a fault, I'm hoping that they'll deal with.
My biggest shock was to find they are putting the returns BACK ON THE STORE SHELF. Illegal in the UK.
1 user says Thank You to Archer for this post
(26-01-2019, 10:54 PM)Archer Wrote: I'll let you know when I return the second DVD Player next week. Judging from the way they treated me earlier this werk, and watching them deal with others in the line, I'll guess they'll say I opened it! But, as there is a fault, I'm hoping that they'll deal with.
My biggest shock was to find they are putting the returns BACK ON THE STORE SHELF. Illegal in the UK.
I agree it is not right but not the U.K. so probably different regs
1 user says Thank You to Spitfire58 for this post
Best move fwm. That is what I tend to do as well. Makes a world of difference when they see other customers noticing how you are being treated. They never want to lose custom !!
1 user says Thank You to Spitfire58 for this post
Well, I returned the defective/secondhand dvd player to Electron. This time it was not busy, and the attitude was completely different, and I have to say they were very nice about it this time and gave me a Credit Note without any fuss.
Being prepared this time I ask the guy in the Almacen to look to see whether the dvd player was a good/new one BEFORE I paid with the credit note (that's how it works, you don't get a replacement - instead a credit note to spend how you please, if it is not sent for repair).
When I had established they had a good one, I took it back to the Service Centre and the guy very helpfully unpacked it and tested it for me! We had a better experience, this time. No stress from a long line of complaints?
One thing I did notice. When he unpacked it, he did it from the underside and did NOT break the seals on top of the box. He also opened the remote carefully, keeping the seal intact. So, had this unit been returned to stock, you would have trouble knowing it had been opened before.
Anyway, all happy with Electron, today.
4 users say Thank You to Archer for this post
I remember when we bought a powerwasher from Saavedra they unpacked it first before I paid for it to make sure everything was there.
1 user says Thank You to TrickyFox for this post
