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IMPORTANT - Hospital appointments
#1
Radio Sintonia:

New shift management system through tickets at the General Hospital of Fuerteventura.

The Management of Health Services of the Health Area of Fuerteventura, attached to the Ministry of Health of the Government of the Canary Islands, implements from this Wednesday, July 19, a shift management system that will optimize the waiting times of patients and their companions who come to the area of External Consultations of the General Hospital of Fuerteventura.

This new system, which is part of a global project of the Canary Islands Health Service (SCS), has an impact on shift management and patient circulation and includes a waiting management system and digital signage integrated with the previous one.

It also includes systems for integration with hospital information tools, administration and configuration and exploitation of information for reporting and statistics.

Operation

Through this new system, patients who have an appointment for a consultation, upon arrival at the General Hospital of Fuerteventura must obtain their shift ticket printed in the two dispensers enabled for this purpose in the main hall of the building and, additionally, on each floor of outpatient consultations.

These tickets include an alphanumeric code that will serve to identify the patient, thus preserving their privacy since their personal data will not be recorded.

Getting the Turn

To obtain this ticket it will be necessary for the patient to identify themselves in the dispenser by means of their DNI or Individual Health Card (TSI) and proof of appointment (bar code), or by typing their ID and their proof of appointment on the touch screen of the shift dispenser.

In this way, a printed ticket will be easily obtained that will easily direct the patient to the designated waiting room for consultation with their specialist. Once in the waiting room, the patient will be called for consultation through the information screens where they will be identified by the alphanumeric code assigned on the ticket.

Additionally, and once the consultation is over, the patient may obtain from the dispensers a proof of appointment, if necessary.

As an additional note of importance for users and patients, it will not be possible to obtain the shift ticket before 30 minutes of the scheduled appointment time, which is extremely important in order to avoid unnecessary stays in the hospital recitation.

In this start-up process, users will be guided at all times by support personnel who facilitate the management of the successive steps.
8 users say Thank You to TamaraEnLaPlaya for this post
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#2
Thanks Tamara. This system has been operating at the two hospitals I attend in Gran Canaria, and it really works well.

On arrival (no more than 30 minutes before your appointment), feed your SCS (Health Service Card) into the two machines at the entrance (a bit like putting your debit card into the cash point), confirm the information on the touch screen, and you get a little ticket. It tells you where to go and wait and gives you a code (eg XTHYV). When that appears on the TV screen, it's your turn!

Really simple and for me, being almost deaf, brilliant as I don't struggle to hear names called out.!

I'm sure there will be teething issues, but it does work and works extremely well.

Tom.
7 users say Thank You to Cotillo_Tom for this post
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#3
Thanks, Tamara, anything has to be better than the current shambolic system { if you can even call it a system }that is currently in place.
3 users say Thank You to Johnrgby for this post
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#4
I have made four visits to the hospital in the last three weeks, and to be honest, it was becoming a bit farcical, on my first visit {thanks to this group I was expecting to use the machine } however for some reason was under the impression I would have to use my medical card, wrong, it wanted my TIA, and then asked me to input my TIA number, it then issued a ticket, and I proceeded to the third floor as it said in my ticket, found the waiting area I needed, and waited forty-five minute past my appointment time so thought this has improved nothing, a second visit, to have a small minor operation, inputs my TIA card which it rejects, so I then input my medical card and it asks for my TIA, which I type in and the machine tells me I do not have an appointment, less than impressed I head for the reception where I am told that if you have a procedure booked, you do not need to input anything into the machine just proceed to the second floor, Ok I do that get the procedure over with, and am told by the surgeon to return on Monday 27th at 17:00, and hands me written confirmation, Ok all is well that ends well, so on Monday I turn up at 16:45, goes through the procedure at the machine and a told my appointment is 18:20, and I can not input my card until 17:20, to be honest i am not the most patient of men so i was getting a tad wound up, and decides to head for the third floor and confront someone about it, I sat there for twenty minutes, and other than patients there was no one about, at 17:10 i decide to return to the ground floor and wait until I can get a ticket, at which point a nurse appears from somewhere who I explain the problem to, she disappears for about one minute and then ushers me in to see the doctor, who was expecting me at 17:00 but as I had not booked in, thought I had not turned up, next episode Smile I get an appointment for 13:30 today, I turn up at 12:58 ish, input my medical card on this occasion it does not ask for my TIA number just issues a ticket, off I go to the third floor I just got there when my number flashes up and in I go, stitches removed directed to admin to get another appointment for next April, and am back in my car just after 13:30, progress indeed, and incidentally there is now a ticket machine out side the lifts on the third floor, so I imagine there are machines on every floor as well as at the entrance.
It only, in my humble opinion to strengthen my thoughts on the health system on the Island, which is it is excellent, but unfortunately, the admin system that backs it up is truly awful.
3 users say Thank You to Johnrgby for this post
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#5
Sorry to say, I'm experiencing appointment issues with the third floor as well. I don't have any issue getting the appointment slip out of the machine on presentation of my SCS Health card but I do have trouble getting my code onto the display screens!

Others, arriving after me, get codes on the screen and go into the treatment room, but my code never appears. I either have to go to the treatment room, knock and tell them I'm there (they always look a bit surprised to see me!). I've waited an hour on several occasions and once waited two hours.

When I am called for my treatment, it is never by the code on the screen, the nurse comes out to the waiting area and calls me by name!

It might be connected to the problem I have with the MiHistoria app. I never ever see a hospital appointment in the system. Diagnosis, Prescriptions etc, fine, but never appointments at the hospital. I did contact the technical support. The reply 'this is a known error when you set the language to English'. Deleted the app, downloaded again and keep language as Spanish, but still no appointments!

Lost in the system Tom!
2 users say Thank You to Cotillo_Tom for this post
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#6
I have an appointment at the hospital next week.

What is a TIA number/card?

The appointment was made over the phone, so I don't have printed proof of the appointment or a bar code.
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#7
The TIA card is what used to be the Green NIE Card but you will not need it just your medical card. input into the machine and it will issue a ticket that will tell you what floor you need to be on.
1 user says Thank You to Johnrgby for this post
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#8
I'm pretty sure it is a TIE card. Tarjeta de Identidad de Extranjero.

I've yet to try the new system so I've been reading your experiences with interest.

One of my friends has turned up for an appointment 4 times, each time she has been told she hasn't got an appointment and they have made her a new one, she turns up, appointment doesn't exist! Each time she has had a printed piece of paper with the appointment details on it!
2 users say Thank You to TamaraEnLaPlaya for this post
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#9
(01-12-2023, 05:49 PM)Johnrgby Wrote: The TIA card is what used to be the Green NIE Card but you will not need it just your medical card. input into the machine and it will issue a ticket that will tell you what floor you need to be on.

Is a TIA card similar to a TIE card?

I've got a text message on my phone confirming the appointment. Fingers crossed that all goes well with the machine/appointment next week.
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#10
You are probably right Tamara, TIE/TIA, for some reason, I have TIA in my head, however, all you should need is your medical card. On my last visit, it appeared to work seamlessly, and I was mightily impressed, despite the previous confusion but I was chatting to my wife last night who was with me on my last visit, and she said there was a lady in the waiting room who thought she had an appointment but according to the system did not. so it is not yet foolproof Confused Confused
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