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pluscar warning autoplus

Pluscar - Autoplus a warning.
#1
Just a word of warning for anyone with a plus car reservation. I have been using Pluscar for around 10 years or more and never had a problem, but last Thursday 23rd December when I arrived and went to pick up my hire car there was no car or no person so I called them. The guy I spoke to said I was not on his list for that day, he asked me if I had a reservation confirmation or just an acknowledgement, I confirmed to him I had a reservation confirmed from June 2021, I proceeded to take pictures of the reservation and what’s app them to him, After much persuasion (he kept saying I was not on his list, I kept saying that was not my problem but his Admin problem) and him checking with head office he agreed to prepare a car for me I had to wait wait about an additional 40mins for them to arrive with a car. After that everything went smoothly.

My Warning is if you have a reservation confirmation email them a few days in advance to make sure they know you will be arriving.
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