11-07-2020, 12:01 PM
Just an update on our cancelled April flight. Our refund was credited back to our current account yesterday.
We originally asked for a refund and were told that this would take sometime but do not apply a second time for the same refund. Without asking, we received a link to a voucher which we didn't accept.
Last week we did an online chat and were told we were no longer in the refund queue as they had sent us a voucher. When we explained that we had not requested a voucher they told us that they would pass our request on. And then as if by magic 3 days later the Money is now finally back in our account.
We originally asked for a refund and were told that this would take sometime but do not apply a second time for the same refund. Without asking, we received a link to a voucher which we didn't accept.
Last week we did an online chat and were told we were no longer in the refund queue as they had sent us a voucher. When we explained that we had not requested a voucher they told us that they would pass our request on. And then as if by magic 3 days later the Money is now finally back in our account.