15-06-2020, 06:22 PM
I've just received this email from Lloyds:-
Have your travel plans been cancelled?
Hello, Mr *****
We are going through unprecedented times and many households and families are experiencing disruption to their travel plans. We understand how disappointing this can be, so we want to help by explaining some potential options that may be available to you.
If you have booked travel and your flights or holiday have been cancelled, you may be able to get your Money back. This can be done through a number of ways:
Contact your travel provider first
The company you booked with should be able to help. Please contact your travel provider in the first instance and check their website for helpful information. As this is a really busy time, we suggest leaving 30 days for them to reply.
You can find links to the web pages for the main travel providers used by our customers at the bottom of our Coronavirus help and support web page help with travel disruption. To make this easier, we’ve also included the links for their Coronavirus web pages, however we suggest you ensure you look at information across all of their web pages to understand how they can best help you.
If contacting your travel provider doesn’t solve your problem
If you’re struggling to get a refund from the travel provider, and you paid on one of our credit or debit cards, we may be able to help. Use our handy travel disruption tool to see the options available to you.
If you have one of the below accounts, travel insurance is included as a benefit. If you’re abroad or if your travel plans have been impacted by Coronavirus, you can check what you're covered for on the following pages.
•
Platinum Account
•
Premier Account
•
Gold Account
•
Silver Account
Please note that trips booked after March 18th 2020 are not covered under the ‘Cancellation or curtailment charges and early return’ section in relation to Coronavirus. However, AXA will continue to cover medical costs if you become ill in a country or region the Foreign and Commonwealth Office hasn’t advised against visiting.
We know that sorting out travel issues can feel very confusing and we hope this guidance helps. If you have other queries, we’ve pulled together a set of frequently asked travel questions which we hope will be helpful too.
Yours sincerely
Catherine Kehoe
Chief Customer Officer
Have your travel plans been cancelled?
Hello, Mr *****
We are going through unprecedented times and many households and families are experiencing disruption to their travel plans. We understand how disappointing this can be, so we want to help by explaining some potential options that may be available to you.
If you have booked travel and your flights or holiday have been cancelled, you may be able to get your Money back. This can be done through a number of ways:
Contact your travel provider first
The company you booked with should be able to help. Please contact your travel provider in the first instance and check their website for helpful information. As this is a really busy time, we suggest leaving 30 days for them to reply.
You can find links to the web pages for the main travel providers used by our customers at the bottom of our Coronavirus help and support web page help with travel disruption. To make this easier, we’ve also included the links for their Coronavirus web pages, however we suggest you ensure you look at information across all of their web pages to understand how they can best help you.
If contacting your travel provider doesn’t solve your problem
If you’re struggling to get a refund from the travel provider, and you paid on one of our credit or debit cards, we may be able to help. Use our handy travel disruption tool to see the options available to you.
If you have one of the below accounts, travel insurance is included as a benefit. If you’re abroad or if your travel plans have been impacted by Coronavirus, you can check what you're covered for on the following pages.
•
Platinum Account
•
Premier Account
•
Gold Account
•
Silver Account
Please note that trips booked after March 18th 2020 are not covered under the ‘Cancellation or curtailment charges and early return’ section in relation to Coronavirus. However, AXA will continue to cover medical costs if you become ill in a country or region the Foreign and Commonwealth Office hasn’t advised against visiting.
We know that sorting out travel issues can feel very confusing and we hope this guidance helps. If you have other queries, we’ve pulled together a set of frequently asked travel questions which we hope will be helpful too.
Yours sincerely
Catherine Kehoe
Chief Customer Officer
