Euronics white goods - and a plumber!

[Bill]

Sorry, two slightly different questions.

We bought a dishwasher from Euronics about 6 months ago but it is not draining properly - we tracked it down to an issue with the discharge pump.

We will contact Euronics, but does anyone know how they deal with problems under warranty? Send a mechanic out, take it away for checking or what? I just want to be prepared for the conversation with them.

Also can anyone recommend a good plumber in the North of the island? We did contact Jerome who Tom recommended, but Jerone is off the island for 3 week.

Thanks folks!
Bill

[George Jackson]

Go into Euronics, explain the issue, they will have someone who speak English there, although they may try to stall you.
Ask for it to be replaced, as Not fit for purpose ….. or ask for a time when an Engineer will come to repair it.
If they try to “stall” you, ask for Hoja de reclamation (The Complaints book). They have to give you this by law and you can fill in the documents in English. It is a VERY serious issue for a company to have this book with a complaint, they will probably sort you out quickly.
Even better, take a fluent Spainish speaking person with you before you ask for the Complaints book.

[Bill]

Thanks George - that is very useful!

[La Oliva Tom]

We had a issue with a fridge. They (then called Electron, but now known as Euronics) sent an engineer out 3 or 4 days later who fixed what was a very simple issue. Think twice about refusing a repair - the right to a full replacement is time limited here.

Think the complaint book has now gone online nationality, so the requirement for keeping a physical book no longer applies.

Personally, I would only make it an official complaint if they just refused to help in anyway. I suggest you go into the store, tell them the problem, show the receipt and they will try hard to resolve the matter for you.

Tom.

Another plumber: Simone Deli +34 649 88 04 12.

[Bill]

Many thanks Tom - that is really good to know. I wasn't sure if they had local engineers or not. I'll get onto them, but failing that get in contact with Simone.

Cheers.

[bookman451]

Plumer Luca +34 604 28 49 84. Italian, speaks perfect English. Corralejo based, 1st class service and price.

[Bill]

Thanks mate. Added to the contacts list!

An update - I did go to Euronics who logged it and later got a text with a reference number, directing me to a Hotpoint YouTube video on how to fix problems! That was unhelpful but they did also give a contact number for their Spanish customer services.

But in parallel I found the Spanish Grundig Customer Services website with a contact form. Dropped my reference number and details into it and got a call from them the next morning, and a call from the mechanic this morning. He's coming out tomorrow but sounded very helpful.

Will update you all on the final result - I know you're all biting your nails in excitement!