IKEA announces a change in the business model of IKEA in Fuerteventura.
Starting
August 11, the IKEA Merchandise Drop-Off Point includes up to 350 home accessories to buy direct and an IKEA dining corner with a selection of Swedish products. IKEA arrived in Fuerteventura in
April 2011 with a format that allows you to see the product and order it online with a delivery in 48 hours. In
December 2018, they moved the Point to the El Matorral Industrial Estate, in Antigua, to a larger and more inspiring space.
Now this same IKEA space has changed the business model and has been transformed into a Shop. The success of the IKEA product has led to expanding the business including two novelties in the sales system in Fuerteventura: the direct sale of more than 350 items and a space dedicated to the sale of Swedish food products and a Swedish Café, where you can taste the famous hotdogs or Swedish meatballs.
I didn't have a very good experience in IKEA this week
I bought a bathroom basin there about 3 years ago, very happy with it, but recently mislaid the plug (goodness only knows how!) which is a strange design not available elsewhere. Searched online and found that IKEA do a Spare Parts service for small items like screws and plugs, great! I found that there was a website for ordering them in the US, the UK or mainland Spain. (Probably other countries as well) But not in The Canaries! The mainland Spain one wouldn't accept a Canaries postcode. The sites all said you would need your original invoice number.
No problem, I'd pop in to the Fuerte shop and ask them to order for me. Asked at a sales point in Spanish. Had the part number to hand. Was told 'You have to buy a new sink'!!! We don't do the bits here! I asked if they could order from GC - No, buy a new sink! Can they order from the Peninsular? No, buy a new sink! I let the girl know what I thought and walked out.
Went home, spent 2 hours searching out the invoice - hooray, found it! Went online to the UK IKEA spares website. Ordered the parts to go to family. After all the searching it didn't ask for invoice number which was good as that might have been a sticking point being a Fuerte invoice.
Email confirmation that it was being sent free of charge to the address provided. So that was brilliant, but the service in Fuerte was appalling, Buy a new basin just to replace the plug!
(22-12-2022, 12:34 AM)TamaraEnLaPlaya Wrote: [ -> ]I didn't have a very good experience in IKEA this week
I bought a bathroom basin there about 3 years ago, very happy with it, but recently mislaid the plug (goodness only knows how!) which is a strange design not available elsewhere. Searched online and found that IKEA do a Spare Parts service for small items like screws and plugs, great! I found that there was a website for ordering them in the US, the UK or mainland Spain. (Probably other countries as well) But not in The Canaries! The mainland Spain one wouldn't accept a Canaries postcode. The sites all said you would need your original invoice number.
No problem, I'd pop in to the Fuerte shop and ask them to order for me. Asked at a sales point in Spanish. Had the part number to hand. Was told 'You have to buy a new sink'!!! We don't do the bits here! I asked if they could order from GC - No, buy a new sink! Can they order from the Peninsular? No, buy a new sink! I let the girl know what I thought and walked out.
Went home, spent 2 hours searching out the invoice - hooray, found it! Went online to the UK IKEA spares website. Ordered the parts to go to family. After all the searching it didn't ask for invoice number which was good as that might have been a sticking point being a Fuerte invoice.
Email confirmation that it was being sent free of charge to the address provided. So that was brilliant, but the service in Fuerte was appalling, Buy a new basin just to replace the plug!
That's a disgrace— both the suggestion you buy a new sink and that they required an original invoice! Who has that kind of thing lying around after years... I understand they don't want to send free parts to people who could I suppose request all the parts independently, but then just charge for them and the problem is solved. People need to replace sink plugs all the damn time! Buy a new sink...! Can't get over that.
I've had some issues with IKEA here myself, but considering it's still standardized IKEA quality, I put up with it. Still a horrible experience for you, though.
In the UK, just walk in to the helpdesk in any IKEA and ask for spare kitchen door hinges or whatever and if they have it in stock you'll get it without any invoices.
I would probably complain online to the Swedish office, otherwise things will never get better. It probably isn't a fault of anyone working in the Fuerteventura IKEA store, but someone working in the mainland head office.