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Yesterday, 08:24 AM
Wanting to purchase a 3m solar powered LED strip, I ventured into Big Mat.
They had exactly what I wanted but no stock, only the one that was on display. The assistant said he could take it off display and sell it to me. Hoping for a discount, I said yes.
The discount did not materialise (no box and no instructions). The cashier spoke to me in English and understood that I have very poor hearing. She asked for my NIE (in English) and the transaction was completed. I noticed her typing some text onto the receipt and she spoke in Spanish when she handed me the receipt.
On arriving home, I discovered that I was also missing the mounting bracket for the solar panel and the remote control. Further, having sat the panel in the sun all day, it didn't work.
I therefore decided to return the item as faulty. The check out operator pointed to the text on the receipt which apparently said "no exchange or refund permitted".
So, I've spend 25 euro buying something that has essential parts missing and doesn't work but I can't exchange it or get a refund.
Let the buyer beware!!
Tom.
They had exactly what I wanted but no stock, only the one that was on display. The assistant said he could take it off display and sell it to me. Hoping for a discount, I said yes.
The discount did not materialise (no box and no instructions). The cashier spoke to me in English and understood that I have very poor hearing. She asked for my NIE (in English) and the transaction was completed. I noticed her typing some text onto the receipt and she spoke in Spanish when she handed me the receipt.
On arriving home, I discovered that I was also missing the mounting bracket for the solar panel and the remote control. Further, having sat the panel in the sun all day, it didn't work.
I therefore decided to return the item as faulty. The check out operator pointed to the text on the receipt which apparently said "no exchange or refund permitted".
So, I've spend 25 euro buying something that has essential parts missing and doesn't work but I can't exchange it or get a refund.
Let the buyer beware!!
Tom.
Formerly Cotillo Tom, but now living in La Oliva