Money Transfer Speed - TransferWise

[Johnrgby]

The short answer is no, This morning I was asked to validate just before payment section this afternoon right at the beginning, I have spoken to some one who is a tad more savvy than me, and he suggests that you are not logging in first, i always log in with my google account, trust this helps.

[TrickyFox]

Definitely logging in. I have spoken to them on webchat and fired e-mails back and forth all day. They say that is their system for security. End of. Looking at another company but their rate isn't quite as good.

[TrickyFox]

The short answer is no, This morning I was asked to validate just before payment section this afternoon right at the beginning, I have spoken to some one who is a tad more savvy than me, and he suggests that you are not logging in first, i always log in with my google account, trust this helps.

When you say 'validate' I take it that it wasn't a 'live' validation - like taking a selfie?

[gattaca66]

I’ve not read back over this whole thread, but I note that some members have had verification issues with Wise? I transfer money each month to my Spanish bank via Wise, and as a rule I am never asked to take any additional actions to verify. Maybe one transaction in ten I am asked to enter a code sent to my mobile, otherwise the whole transaction is instantaneous. However, when I last transferred a significantly larger sum, an unusual transaction for me, I was asked for additional ID verification - a scan of my passport, as I recall. The joy of Wise is that you can call them and speak to a real live person in the UK, which I did, and she explained the whys and wherefores. Don’t give up, do speak with them if you have a problem!

[TrickyFox]

I’ve not read back over this whole thread, but I note that some members have had verification issues with Wise? I transfer money each month to my Spanish bank via Wise, and as a rule I am never asked to take any additional actions to verify. Maybe one transaction in ten I am asked to enter a code sent to my mobile, otherwise the whole transaction is instantaneous. However, when I last transferred a significantly larger sum, an unusual transaction for me, I was asked for additional ID verification - a scan of my passport, as I recall. The joy of Wise is that you can call them and speak to a real live person in the UK, which I did, and she explained the whys and wherefores. Don’t give up, do speak with them if you have a problem!

I have contacted them by webchat and e-mail and they are adamant that I have to comply with their verification process, which I can't, as I explained above.

[Johnrgby]

I’ve not read back over this whole thread, but I note that some members have had verification issues with Wise? I transfer money each month to my Spanish bank via Wise, and as a rule I am never asked to take any additional actions to verify. Maybe one transaction in ten I am asked to enter a code sent to my mobile, otherwise the whole transaction is instantaneous. However, when I last transferred a significantly larger sum, an unusual transaction for me, I was asked for additional ID verification - a scan of my passport, as I recall. The joy of Wise is that you can call them and speak to a real live person in the UK, which I did, and she explained the whys and wherefores. Don’t give up, do speak with them if you have a problem!

I have contacted them by webchat and e-mail and they are adamant that I have to comply with their verification process, which I can't, as I explained above.

Very much the same experience,was originally never asked to validate, but of late every 8/10 transactions, I never transfer regularly just when we need it and i am assuming I was a asked to verify both transactions yesterday was because I had made two on the same day. can you not photograph your passport and take a selfie from your phone and send both my SMS to them?

[TrickyFox]

[quote pid='23964' dateline='1621417399']
Very much the same experience,was originally never asked to validate, but of late every 8/10 transactions, I never transfer regularly just when we need it and i am assuming I was a asked to verify both transactions yesterday was because I had made two on the same day. can you not photograph your passport and take a selfie from your phone and send both my SMS to them?
[/quote]

No, has to be done live - and don't have a smartphone

[Johnrgby]

[quote pid='23964' dateline='1621417399']
Very much the same experience,was originally never asked to validate, but of late every 8/10 transactions, I never transfer regularly just when we need it and i am assuming I was a asked to verify both transactions yesterday was because I had made two on the same day. can you not photograph your passport and take a selfie from your phone and send both my SMS to them?

No, has to be done live - and don't have a smartphone
[/quote]

Ok where on the Island do you live? Triqui? I am in Antigua Friday AM and I suppose you could use my wifes??

[TrickyFox]

[quote pid='23964' dateline='1621417399']
Very much the same experience,was originally never asked to validate, but of late every 8/10 transactions, I never transfer regularly just when we need it and i am assuming I was a asked to verify both transactions yesterday was because I had made two on the same day. can you not photograph your passport and take a selfie from your phone and send both my SMS to them?

No, has to be done live - and don't have a smartphone

Ok where on the Island do you live? Triqui? I am in Antigua Friday AM and I suppose you could use my wifes??
[/quote]

Thanks for the offer.
I have this morning received an e-mail from Wise saying that they've confirmed my personal documents. I wonder if that has been the problem all along - I will try later to see.

[TrickyFox]

So, that WAS the problem! Transfer now gone through OK. Why on earth didn't their system flag that up?
And here is a funny thing - for all their re-branding - THEIR bank account is still in the name of Transferwise!
I suppose it earned someone a few bob to re-brand and probably save some taxes.