Tv and Internet - Movistar problem in Tamaragua

[Johnrgby]

A post copied from The Dark side that has gone unanswered!

"Good Morning,
Is anyone aware of a general Movistar problem in Tamaragua at the moment ?
If not does anyone know the sequence of buttons to press to contact Movistar service as the automated answering speaks far too quickly for my limited Spanish knowledge
Thank you

[Davew]

Going from memory I think it is 1004, the first time you call it you can select your preferred language for that line.

[Johnrgby]

OK thanks, I have passed the info on.

[GeoffFuerte]

Thanks as always for your responses. I have contacted Movistar previously on the landline  and as advised the number is stored by Movistar who will answer future calls in English.   Unfortunately this time the landline is also not working so using my English mobile I phoned 1004. Each time there was a pause in the automated speech I asked the question “Do you speak English” and on the third occasion was greeted in English by a very helpful operator who after performing various checks advised an Engineer was required and the  fault will be sorted within 48hrs. We shall see !