Internet speed drops to less than 1mbps in the evening

[Johnrgby]

I reported the problem yesterday at 10:00 within 20 mins my D/l speed went from 6/8 Mbps to 12/14 Mbps, and there were no issues last night, an engineer did turn up at 20:15, but as it was working perfectly there was nothing he could do other than give us two emergency numbers should it happen again, it left me wondering whether the supplier can somehow adjust remotely the D/l speed, anyone any thoughts?

[Spitfire58]

I reported the problem yesterday at 10:00 within 20 mins my D/l speed went from 6/8 Mbps to 12/14 Mbps, and there were no issues last night, an engineer did turn up at 20:15, but as it was working perfectly there was nothing he could do other than give us two emergency numbers should it happen again, it left me wondering whether the supplier can somehow adjust remotely the D/l speed, anyone any thoughts?

Hi John, that’s good to hear. Any chance you could post their phone number please. I forgot to bring it with me. Sounds like a good idea to give them a call 

[Johnrgby]

I reported the problem yesterday at 10:00 within 20 mins my D/l speed went from 6/8 Mbps to 12/14 Mbps, and there were no issues last night, an engineer did turn up at 20:15, but as it was working perfectly there was nothing he could do other than give us two emergency numbers should it happen again, it left me wondering whether the supplier can somehow adjust remotely the D/l speed, anyone any thoughts?

Hi John, that’s good to hear. Any chance you could post their phone number please. I forgot to bring it with me. Sounds like a good idea to give them a call 

  No problem Ron

928543292 or 637562526

[Spitfire58]

Thanks John 

[Spitfire58]

Phoned them up and they “would look into it & call me back”, of course I had to call again as they didn’t !! “We were just looking at the issue & were to call you back Mr. Ireland”, yeah right !! Anyway, they said from their investigations that one of my cables in the router was in the wrong place !! There is only one and it’s theirs, all our stuff is WiFi. Anyway, according to NetService “it should be much better now” NOT !! Now nothing runs apart from Netflix & Prime. You couldn’t make this up !! & we have been getting no less than 8mgbt even in the evenings. As you can guess, I will be on the phone again tomorrow !!

[Archer]

Orange admit they have a problem, as well. Don't know if it's all connected (excuse the unintended pun!).
But the suggestion was to switch back to 3g whilst the problem persists. Tried this myself, and at least I am back online after hours of frustration.

[Johnrgby]

Had a Techie turn up at 21:10 last night plugged in his laptop to the router 12 Mbps+ TV box 1.22 Mbps, is it the TV system??? I am more confused now than ever, but aa Techie at that time of night? you have to give them an A for effort. if somewhere near F for  result.

[fourthwisemonkey]

The fundamental reason that internet is slow in an evening is the sheer volume of bandwidth being used ie streaming TV.
When you do a speed test (OOKLA or similar) then you are only testing a small exchange of data so things like bufferbloat etc are not really affecting things. Once you start streaming TV then jitter/packet loss/bufferbloat become bigger factors.
I am not aware of the ISP´s currently carrying out bandwidth shaping (unlike the UK) but I wonder how long until it may happen especially if movistar TV customers start having streaming problems (movistars dearest package)

When you speedtest via your tv box you are probably testing to their server so results may be different.

The only reliable indication of internet speed but more importantly quality is to test via a known server at regular intervals and a test which passes a lot of data (preferably multistream)

NOTE: speed is not everything as quality (jitter/packet loss etc) is probably the most important factor. for example a high quality 2 Meg stream could actually download faster than a 5 meg poor quality stream)

Fundamentally though the primary cause is people watching TV, the current network simply cannot cope with the demands being put on it.

VPN´s again will slow your connection somewhat.

Also different IPTV suppliers have different loading on their servers and if they over-subscribe or do not invest in greater bandwidth then again problems.

NO iptv system will be perfect it is the nature of the beast. Also do not forget you are getting potentially 100-200 euros worth of pay TV for your 15-20 euro subscription (SKY etc) and you are living on a rock in the middle of the Atlantic

There are ways to improve connections at the consumer end but it is a lot of fiddling around and will only help a little, it will not circumvent the congestion at the dslam etc.

[Archer]

...and whilst all the tourists keep arriving with 'unlimited data' packages and free roaming whilst on vacation, there is an added burden. They have to get their fix of Eastenders and Corrie!

4wm, will 5g development help, at all? As I thought data density will be improved, ie using the same transmission medium, but with100's of times the capacity. No?

[fourthwisemonkey]

5g will give greater bandwidth and essentially more speed but also one of the selling points for 5g is the ability to stream UHD which is very bandwidth heavy. Possibly therefore no drastic improvement if 4K and 8K uhd takes off.