Well as always in Spain, consistency is not a strong point.
Down here in Pajara, an appointment can be made online for everything except empadronamiento and getting the travel discount certificate.
I used up over 5 hours of my life last week that I will never get back just trying to update my empadronamiento with my new address (also in Pajara) at the Costa calma office.
First time on Monday I decided I would come back another day because the queue was out the doors up the path and into the main road. (Must just be a busy day right? There is only one guy working there!)
Wednesday I joined the queue of 9 people and waited for an hour until eventually I was told to go home because there were still 2 people in front of me in the queue and they were only doing one more...
Friday I am there 5 minutes before the office opens and there is already a queue of 9 people in front of me again (somehow within 15 mins that number grew to 12), I wait for 2 hours only to be told by an idiot (who is wearing latex gloves but no face mask) that I bought an apartment that doesn't exist and I can't register at it because it isn't in the database....
Oh, and there was no printer ink to print certificate all week either, despite the fact that Pajara just signed a €150,000 contract for stationary supplies to serve a population of 22,000 people!!
You know something is wrong when there is a queue at the door when the office opens at 9.30 and the queue is even longer when the office shuts at 13:00....
Oh and another 2 hours later, when I finally got it sorted in MorroJable, I wandered over to pay my IBI and basura thinking I was taking a risk sticking my head in the door without an appointment, only to find two helpful guys sitting with zero work to do, just waiting to take my
Money!