04-03-2022, 12:00 PM
Check your Wise accounts. Looked at mine this morning, and it needed a verification before 1st march which hadn't seen. My UK pension has been cancelled!!
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| problem wise account |
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Wise account or problem
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1 user says Thank You to classic for this post
04-03-2022, 12:08 PM
1 user says Thank You to Johnrgby for this post
04-03-2022, 12:29 PM
(04-03-2022, 12:08 PM)Johnrgby Wrote:(04-03-2022, 12:00 PM)classic Wrote: Check your Wise accounts. Looked at mine this morning, and it needed a verification before 1st march which hadn't seen. My UK pension has been cancelled!! Ditto used Wise yesterday no problem. I have fingerprint / biometric authorization set up so it could be they need that extra level of security.
1 user says Thank You to windermeregolfer for this post
04-03-2022, 12:42 PM
(This post was last modified: 04-03-2022, 12:46 PM by classic.
Edit Reason: addition
)
It is now sorted, it appears that it was blocked because I didn't see the verification deadline of 1st March, (extra EU regs at the moment). For some reason they didn't send me an email, and I only tend to use it once a month to transfer the pension.
Does anyone have their email address (since change to Wise) so I can add it to my 'safe sender list' please
1 user says Thank You to classic for this post
04-03-2022, 06:17 PM
Can't see a public help email address, the email confirmation of a transfer is from a noreply@wise.com
There is a help page - Hi, how can we help? | Wise Help Centre when you are logged into your account on a PC or laptop. Sorry can't be of more help
1 user says Thank You to windermeregolfer for this post
04-03-2022, 09:19 PM
supportreply@wise.com
support@wise.com I've also had emails from both of the above email addresses.
3 users say Thank You to TamaraEnLaPlaya for this post
05-03-2022, 06:46 AM
Many thanks, now just waiting for the payment to be refunded back into my account.
2 users say Thank You to classic for this post
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