Correos Delivery

[Johnrgby]

Further to my previous post, I still cannot find the article but I have remembered it also advised/asked for an email address to be included which I am assuming they will use to contact you rather than send you a letter as in Tamara's case?

John is this for all post i.e. letters and birthday cards etc or is it just parcels / packages?

Morning John
To be absolutely honest I do not know, I have some documentation coming this week via my daughter, and although it has no value to any one than me, I have asked her to include a customs declaration including my email address.
Later today I will make a serious effort to find the article I read the only reason I read it was I have something coming from the UK, which I could not source anywhere else with a value close to £500, my daughter was due here last week but business commitments meant she had to cancel until June and I need it ASAP, so we used Parcelforce, £32 priority delivery includes tracking and insurance, it was posted 21/02/2022, and had not shown up on their tracking system by Thursday last, so I started to investigate, and read a number of articles, but for the life of me do not remember where this one was.
As a post script the package is still not showing on Parcelforce's tracking system, but Correos has it starting customs procedure, whether that is on the mainland or Las Palmas is not clear.

[Zapparocks]

this was the email address shown in the letter I received:

duapost.laspalmas@correos.com

So it was a Correos (ordinary post) item, not a courier company.

Thank you, sent them an email and they said it's not in their office so asked them for the Madrid email, here's to hoping

[Johnrgby]

Further to my previous post, I still cannot find the article but I have remembered it also advised/asked for an email address to be included which I am assuming they will use to contact you rather than send you a letter as in Tamara's case?

John is this for all post i.e. letters and birthday cards etc or is it just parcels / packages?

Morning John
To be absolutely honest I do not know, I have some documentation coming this week via my daughter, and although it has no value to any one than me, I have asked her to include a customs declaration including my email address.
Later today I will make a serious effort to find the article I read the only reason I read it was I have something coming from the UK, which I could not source anywhere else with a value close to £500, my daughter was due here last week but business commitments meant she had to cancel until June and I need it ASAP, so we used Parcelforce, £32 priority delivery includes tracking and insurance, it was posted 21/02/2022, and had not shown up on their tracking system by Thursday last, so I started to investigate, and read a number of articles, but for the life of me do not remember where this one was.
As a post script the package is still not showing on Parcelforce's tracking system, but Correos has it starting customs procedure, whether that is on the mainland or Las Palmas is not clear.

An update my package has now been waiting Customs clearance for 9 days and does not appear to have moved from " awaiting customs clearance2 however a letter has arrived from my daughter posted on 4/03 delivered 12/03, the address includes mi TIA number but not a customs clearance label????

[Zapparocks]

So after 11 days of the package sitting after clearing customs after I sent them every possible detail I could think of it's still sitting having been classified in logistics,got this email today

'As we indicated in previous messages, due to a computer incident, shipments addressed to the Canary Islands are experiencing delays in delivery.
We advise you to contact the sender of the shipment to process the appropriate incident at origin, as indicated by the International Postal Law.
Sorry for the inconvenience.'

Firstly they didn't indicate anything before and this is the first time hearing of computer problems and the sender can't process anything once it's in the hands of Correos, so it's now day 69 and I only know that by using tracking at parcelsapp.com as Correos tell you nada

[Johnrgby]

My package is now on it's 19th day, which is nothing compared with Zaapa,s  but i emailed them s got nothing in reply my tracking info is as follows:-
02/3   Classified in the logistics dept.
09/3   Package will begin the customs process
10/03 Classified in the logistics dept.??????
11/03 Package is awaiting presentation to Customs.


a reasonable estimate would be 22/03 with luck

[Zapparocks]

what email address did you use?

I used atcliente@correos.com, still took over a week to get a reply but to get mine through customs I sent full name, address, National ID, phone and knicker size

[Johnrgby]

what email address did you use?

I used atcliente@correos.com, still took over a week to get a reply but to get mine through customs I sent full name, address, National ID, phone and knicker size

 That's the one I used

[Johnrgby]

Received a reply overnight "Dear Customer, In relation to the query you make to us, we inform you that the current situation of the shipment CP733149012GB is In customs processing, this means that the shipment is waiting for presentation to Customs." wonderful! I am now reassured  I told them that in my Email

[Zapparocks]

This is unbelieveable, they did send a previous message but it went into my junk folder. They want me to contact my sister to open an investigation by Royal Mail as to why the Correos computer system failed, why do I feel this is starting to sound corrupt and Money may be brought up soon?

So I replied

'But we know what the problem was, your computer system failed, no need for any investigation. You have my package and you have every bit of information you need, just send it, it's already been paid for.'

[Johnrgby]

I received this yesterday  it is now 21 days since it left the UK, and had been in Madrid for 18?

"Estimado Cliente,

We inform you that your shipment CP733149012GB is in Madrid, waiting to be sent to the Canary Islands.
We inform you that shipments to the Canary Islands are subject to customs management and the time spent on these procedures increases the delivery time.
Currently, this period is being somewhat longer than usual, due to certain failures in technology that have caused delays in shipments to the Canary Islands. We are working to minimize times, so that delivery is as fast as possible.
Sorry for the inconvenience
We remain at your disposal for any questions you may have"