Correos Delivery

[Tardis]

I’ve just had a parcel arrive today from the UK that was sent on 18 November.  That’s 4 months minus 1 day!

I’m still waiting for several other packages from France, Germany and Portugal.

I quite often buy items from a Spanish eBay seller.  They need my NIE and the package is accompanied by three pages of customs paperwork for an item that costs about 8€!  

Here is some info on packages that have managed to get through.  The best one was from Malta with no NIE that only took 6 days to arrive:

Sent from France on 10 November with no NIE.  Arrived 30 December

Sent from the UK on 10 December with no NIE.  Arrived 13 January

Sent from Germany on 13 December with NIE.  Arrived 24 February

Sent from Germany on 21 December with no NIE.  Arrived 22 February

Sent from Malta on 25 January with no NIE.  Arrived 31 January

Sent from the UK on 14 February with NIE. Arrived 3 March

[Zapparocks]

We inform you that your shipment RN776997775GB is in the customs center of Madrid waiting to be sent to the Canary Islands.
The adaptation to the new treatment in the Canary Islands took place on November 15.
Due to it, there have been certain failures in the technology that have caused the delay in shipments to the Canary Islands.
From Correos we are working to resolve this situation and that the shipments continue their course as soon as possible.
In the next few days you will have new Events of your shipments and your situation will be updated. If this is not done, we suggest that you contact the sender so that they can file the appropriate incident at the origin.
We apologize for all the inconvenience caused.

What happened on November 15th in the Canaries?

This is why according to the universal postal service which surveyed 170 countries the Correos fell in at 37th place

Day 71 in the big brothers house and waiting....

[TamaraEnLaPlaya]

See post #47 re 15th Nov!

[Zapparocks]

Thanks for that explanation 

So they've changed their management structure, lets hope the new blood make changes. At the moment they expect the sender to go back to the post office to make an investigation when last time the post office in the UK have literally said it's out of their hands so just stuck

[Linda]

There are very huge delays in delivery to the Canaries as post from the UK is being held up in Madrid.  There are 40,000 parcels waiting there to be distributed.  Correos cannot cope with the new technology installed in Madrid and as a result there are delivery delays of 3-4 months.

[Zapparocks]

The Correos have finally admitted they have lost the package and told me to contact the sender to make a claim but they seem to be saying I have up to 21 days from date of postage to make a claim but it's over 70 so far, nightmare!

[Johnrgby]

Today's BS from Correos 

" Estimado Cliente,
Due to the adaptation to the new treatment in Las Palmas that took place on November 15, there have been certain failures in the technology that have caused the delay in shipments to the Canary Islands
From Correos we are working to resolve this situation and that the shipments continue their course as soon as possible.In the next few days you will have new Events of your shipments and your situation will be updated."

[Zapparocks]

That's the exact same email as I got, I told them to check their cctv to see who pinched it in the logistics center as it had passed customs and was classified

[Johnrgby]

That's the exact same email as I got, I told them to check their cctv to see who pinched it in the logistics center as it had passed customs and was classified

Mine was classified in the logistics centre, then 9 days ago it was awaiting presentation to customs, which is where it has been ever since.

[Zapparocks]

Then it's passed logistics from another center into the one you're at now and will go through logistics at the airport exchange where mine was before they lost it